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Product Warranty Service

Upon purchasing your MeituEve device, you will enjoy a one-year comprehensive service warranty with technical support services. During this period, you may contact our customer service team at 400-990-9696 any time between 09:00 and 18:00 (Beijing time), seven days per week. If the problem is of a serious nature, your information will be given to one of our qualified engineers who assist you through online video chat. We promise to restore your device to its proper working order in a timely and efficient manner.

To access these services, please present any two of the following items: warranty card, receipt, and/or invoice.